consultation checklist

All of our experts offer complimentary, no obligation consultations in-salon – just call reception to book.

To help our team ensure you get the most out of your visit, we advise all clients to go through our consultation checklist below before coming into the salon to help define your hair and beauty wish-list and discover the ideal team member for you.

Cutting & Styling

Defining your hair

Great hair starts with defining your texture (hair’s individual thickness) and density (how much hair you have), your curl level and hair type.

  • texture: fine, normal, thick, coarse

  • density: sparse, normal, abundant

  • curl level: straight, wavy, curly or coily

  • hair type: flyaway, normal, dry/damaged, oily, chemically treated

Identifying your concerns

  • condition – lacking protein or moisture

  • scalp: flaky, oily, sensitive

  • hair loss/sparsening

  • manageability

Change or maintain

How experimental do you want to be? Think about your boundaries; how much length you want to keep/ how short you are willing to go.

Visual tools

It helps our team immensely if you can show them what your target hair goal is. If you’re not sure, think about showing us pictures of the best your hair looked so we can help create your ultimate cut and style.

Defining your goal timeline

So we can manage your expectations and help achieve your hair dreams in the short and long term.

Features

To create as style to suit your uniqueness we need to define:

  • your face shape: square, rectangle, oval, heart, triangular, round or hexagonal

  • jawline

  • hairline (double crown, widow’s peak), parting, natural fall

Contraindications

Let us know if any of the following apply as it will help us understand why your hair is behaving as it is.  If you are:

  • pregnant or post natal

  • experiencing hormonal problems

  • under periods of increased stress or anxiety

  • undergoing any medical treatment such as radiotherapy or chemotherapy

  • taking medication which may affect your hair

  • suffering from Long Covid

Maintenance

By sharing your home routine and grooming regime we can help create something that fits into your lifestyle so think about how long you have to spend on your hair every day and what tools you use regularly

Once you’ve defined what you need, search our team section to find the stylist who has the right skill set to meet your needs in your preferred price bracket.

Colour

Natural colour

Great professional colour services start with ascertaining your:

  • depth – how light or dark your natural base is

  • tone – what colours you see in your hair naturally (gold, red, orange, ash, etc)

  • percentage white – the level of white/grey there is in your natural hair (coupled with your skin tone) will affect how dark you can go

  • colour palette – all of our experts are trained in colour analysis to define your seasonal colour blueprint and what shades suit your skin tone:

    • cool, blue toned or warm, yellow toned

    • contrasting eye colour to natural depth or blending eye colour to natural depth

  • artificial depths present – what colour applications your hair has had previously during its length and lifespan, when and of what type

  • artificial tones present – blue ash, mauve, ash, mahogany, copper, red, metallic green, mocha

Impact result

How vibrant and noticeable is your target colour?
Do you want to whisper, shout or scream your colour result?
What wow factor are you looking for?

Technique

Depending on the above, what technique best suits you?

  • vegetable colour; gentle colour with minimal grey coverage

  • babylights – ultra fine highlights

  • tint and lights – coverage of grey mixed with contrasting or complementing highlights

  • tone on tone colour to subtly but permanently cover grey

  • ombré balayage – regrowth-free colour lightening from roots to mid-lengths and ends

  • rainbow colour – vibrant jewel or pastel tones on pre-lightened hair

  • highlights and lowlights – T-section, half head (crown, parting, front and back hairline), full head (total coverage) woven to be fine or vibrant

  • global colour – all over colour application: tone on tone, permanent or organic

  • bleach/pre-lightening – if going 3 depths lighter than your natural base

  • vegan colour options

Issues which affect your hair’s capabilities and how we colour it

If any of the below concern you, please discuss them with your Technician:

  • condition – porous, sensitised, damaged, chemically treated

  • colour fade

  • elasticity

  • contraindications as listed above may affect your colour result – please advise us

All colour applications are subject to our Allergy Alert Testing procedure.

Technical Services

Conditioning and treating every hair concern

Kerastase Fusio Dose and K Water, Shu Uemura, Pureology and Olaplex to address all your hair issues

Creating new texture

  • Memory Forme – our trade-marked Keratin service to smooth and tame natural curls, frizz and waves (choose from 3 strengths)

  • Foundation waving – adding curl to help with volume and shape

Adding volume and length

Great Lengths extensions can add wefts strategically or all over to blend perfectly with natural hair

Helping disguise hair loss

Micropoint Volumising works strand by strand to thicken and intensify sparsening hair

Technical services are highly specialised and can only be undertaken by certain Technicians.

SKIN

We want our Metrospa to meet all your needs, so help us by telling us what you are looking for:

  • results-driven treatments

  • holistic services for well-being and relaxation

  • pampering and grooming

  • alternative therapies

Your therapist will help you determine your unique skin type and texture:

  • dry

  • normal

  • dehydrated

  • combination

  • oily

  • acne/congested pores and comedones

  • sensitive

What are your main skin concerns?

  • rosacea

  • flakiness

  • redness

  • tightness

  • dullness

  • fine lines/wrinkles

  • acne/breakouts

  • oiliness

  • hyperpigmentation and dark spots

  • skin laxity

  • sensitivity

Your therapist will need to know your skin history to determine treatment contraindications. Some of our treatments use technology such as micro-currents, ultrasounds and LED’s:

  • topical prescription drugs

  • aesthetic procedures such as Botox, collagen injections, chemical peels or microdermabrasion

  • dermatological treatments

  • pre or post pregnancy or planning a pregnancy

  • medical issues/underlying health concerns

  • recent surgery or recent scar tissue

  • psoriasis or eczema

  • metal plates or pins

  • thrombosis, diabetes, epilepsy, heart conditions, pace makers, high or low BP, skin cancer, cancer, radiotherapy treatment, chemotherapy treatment

  • allergic reactions to either food, medication or skincare products

Your lifestyle and skin history is essential in order to create the right treatment to meet your needs. Think about:

  • smoking

  • alcohol consumption

  • pollution exposure

  • sun exposure

  • dermatological treatments

  • skin care routine 

It helps our therapists if you think about you preferred regular products and the textures (ultra-light, high absorbency or luxurious and rich) you like:

  • cleanser, toner, moisturiser

  • eye care

  • mask, exfoliator

  • sunscreen, foundation

  • serum

  • Retinol, AHA’s

In order to create the right on-going treatment plan for you, we will examine your homecare regime:

  • AM regime, PM regime, weekly treatments, monthly treatments

  • lifestyle/ your regular routine

  • time limitations – fitting your regimen in with you

Each of our Therapists have different specialties and areas of expertise in all things beauty so check our Team section to find the right expert for you.

NAILS

Hands

Great hand care starts with finding out what type of nails you have. Our technician will check if your nails are:

  • dry

  • brittle – chip and flake easily

  • weak

  • normal

  • strong/thick

  • ridged

We will then customise your nails and file them as you wish:

  • shape – square, oval, round, squoval (hybrid of square and oval), almond, ballerina, stiletto, mountain peak

  • length – short and practical, regular or long

Durability and length of polish life will depend on what service you choose:

  • regular manicure

  • intensive manicure (hand facial)

  • French manicure (pale pink polish with white tips)

  • re-varnish (shape and polish)

  • gel manicure (we have several brand options for you to choose from)

Your hand and nail concerns are ours, too:

  • dehydration/ fine lines and wrinkles

  • dryness – extreme skin conditions

  • brittle nails

Colour choice

We have a plethora of polishes to choose from our staple colours to new seasonal shades

Maintenance

To make sure your nails are peak perfection, our Nail Technicians will discuss your lifestyle and contributory grooming factors to ensure you can maintain beautiful hands (with a little help from us)

Feet

We have a range of fantastic services to meet every need for you:

  • regular pedicure

  • shape, file and polish

  • chiropodist pedicure

  • French pedicure

  • gel pedicure

Your feet concerns can be addressed:

  • cracked heels can be intensely moisturised

  • dead skin removal and  deep exfoliation

  • gentle soak to deep clean, cuticles removed

  • nails filed, shaped, buffed and polished

All of our experts are fully trained to conduct a detailed consultation and conduct and recommend the right treatments and services for you in our in-house 5 step programme:

1.     Analyse

2.     Assess

3.     Diagnose

4.     Advise

5.     Prescribe

We aim to create the right on-going treatment plan at at-home regime for you. We will help determine the affordable, quick fixes you can have in-salon between your longer salon visits, too. Each have their specific areas of expertise and specialist fields, so check our Team section to book a complimentary consultation with your preferred expert.